Shipping & Returns
How long does shipping take?
Orders are processed within 24 hours of being received (Monday to Friday) and sent from Newcastle, NSW, 2291.
You can calculate the shipping time to your postcode here.
There is free shipping on all Australian orders. Orders typically ship the next business day and arrive in 3-7 business days.
Express shipping is $5 on all Australian orders. Orders typically ship the next business day and arrive in 1-2 business days.
Flat rate of $20 for each pair of shoes for all international orders. Orders typically ship the next business day and arrive in 10-20 business days depending on your location.
If you find your beautiful new shoes are unsuitable for any reason simply return them unworn within 14 days. We can either arrange a refund (minus a $20 admin and shipping fee) or an exchange (to the value of the original order). The cost for the return of the shoes is the responsibility of the customer.
In the unlikely event that there is a fault in a product we will endeavour to have the item repaired immediately. If the product is not repairable we will replace them where possible or reimburse you for the goods including any delivery charges incurred.
Please note that the return of goods to us is the customer’s responsibility until they reach us, so for your peace of mind we would suggest that you use ‘signed for’ post. Although we endeavour to deal with returns immediately we would ask you to please allow 7 days for us to process your exchange or refund.
Please contact us with any inquiries.